SENIOR IT LEADERSHIP · APAC & GLOBAL DELIVERY

Building the teams and systems behind better technology outcomes.

I’m Ddebanjan Chaterjee. I lead complex IT operations, transformation programs and capability center initiatives, connecting strategy, governance and people to measurable results.

Explore my work Let’s connect

19+ years in IT delivery & transformationPune, India · Open to relocation

Available for senior IT leadership opportunities

01 / THE LEADERSHIP LENS

From operational complexity to clear direction.

I’ve led large scale IT transformations, complex infrastructure environments, enterprise PMOs and GCC initiatives. My approach starts with understanding how work gets done, then building the governance, teams and technology that help it improve.

Across APAC and global service operations, I’ve brought regional stakeholders, delivery leaders and vendors together around practical plans, visible accountability and better experiences for the people they serve.

See the journey

02 / MEASURABLE IMPACT

Proof in the outcomes.

Selected results from service transformation, capability building and workplace programs.

120 daysto establish an India GCC with 45+ team membersGCC setup

5 → 1.5days for ticket resolution after launching a ServiceNow CoEService operations

70K+endpoints migrated in a regional transformation programEnterprise change

14direct reports leading portfolios across APACPeople leadership

Results are drawn from the supplied resume. Program scope and figures can be discussed in context.

03 / SELECTED WORK

Change that holds up in practice.

View all case studies

01 / CAPABILITY BUILDING

Building an India GCC in 120 days

Moved vendor managed ServiceNow and EUC work into internal teams, establishing a 45+ person center and a stronger operating model.

45+ team members · $4.5M reported savings

02 / SERVICE EXCELLENCE

Making service delivery faster and clearer

Created a ServiceNow Center of Excellence, improved knowledge and automation, and reduced resolution time.

5 days → 1.5 days

03 / WORKPLACE TRANSFORMATION

Delivering change at endpoint scale

Led regional workplace programs from 70,000 endpoint migrations to a Windows 11 rollout for more than 10,000 users.

70K+ endpoints · 10K+ users

04 / THE JOURNEY

Grounded in delivery. Built for leadership.

From hands on technology support to leading cross regional service and transformation portfolios. Select a company to explore the work in detail.

2021 – PresentJohnson ControlsSenior Delivery Leader · ServiceNow, EUC Ops, print & Field IT (APAC)Leading APAC technology operations and transformation across a 120+ person matrixed organisation, with 14 direct reports and support spanning more than 250 sites.

GCC, people and governance

Built an India GCC in 120 days, bringing 45+ ServiceNow and EUC roles in-house and delivering $4.5M in reported savings.
Led 14 direct reports across APAC field IT, global EUC, ServiceNow, reporting, automation and print in a 120+ person matrixed organisation supporting more than 250 sites.
Connected business and IT leaders through budget planning, vendor oversight, service reviews and escalation governance for an annual technology budget above $12M.

Service quality and decision support

Established a ServiceNow Center of Excellence, cutting ticket resolution from five days to 1.5 days.
Improved knowledge and automation for recurring issues; an AI chatbot deflected 30% of ticket creation, while data quality work lifted CMDB completeness to 90%.
Created Power BI views that brought service KPIs, project progress, recruitment and financial information into clearer leadership reporting.

Practical automation and regional change

Designed an e-Separation workflow that brought resignation records and cross-department approvals into one digital process.
Built Power Apps tools for asset visibility, shipment tracking, onboarding, offboarding and SLA analysis, reducing the need to work across separate trackers.
Delivered Windows 11 to 10,000+ users two months early and coordinated 24/7 APAC operations with reported 98% SLA compliance.

2018 – 2021TMF GroupProject ManagerManaged regional transformation programs spanning workplace technology, collaboration and business process change.

Program discipline

Turned regional change into decision-ready plans through business cases, scope, schedules, RAID logs, RACI ownership and steering reports.
Standardised PMO reporting with Project Online, Azure DevOps and Power BI, then trained project managers to use the shared tools and templates.

Enterprise transformation

Led an OS migration for 70,000+ APAC endpoints, coordinating legacy application tests, CMDB and inventory analysis, hardware readiness and data migration; the program completed with zero data loss.
Moved 6,000+ APAC users to Microsoft Teams within seven months, covering testing, communications, cutover and hypercare.
Integrated 70+ applications and systems during an acquisition and merger while managing continuity, licences and alignment with TMF processes.
Implemented Global Entity Management and payroll and accounting SaaS capabilities, spanning requirements, vendors, testing, single sign-on and rollout.

Capability and service improvement

Helped establish a 24/7 Pune shared services centre for service desk and network operations, using service catalogues, SOPs and shadow training to move work from other geographies.
Applied Intune, Windows Information Protection and Conditional Access to protect corporate owned devices.

2014 – 2018WiproProject ManagerLed infrastructure and workplace transformation while strengthening planning, reporting and service delivery processes.

People and service leadership

Led 50+ people across service delivery, network operations, storage, VMware and Windows teams, with 24/7 coverage for critical services.
Coached team leads, managed performance and career development, and brought service teams together during priority incidents.

Operational improvement

Used root-cause analysis and problem management to tackle recurring incidents, while redesigning change practices and service-level handoffs.
Led a Lean and Six Sigma change-failure initiative that saved approximately $55K per month in account penalties.
Connected Azure DevOps and Power BI reporting to planning, reducing project planning cycles by 50%.

Transformation and automation

Directed a Windows 10 migration across 70,000+ APAC endpoints alongside storage, data-centre and cloud change programs.
Led practice-level hyperautomation work across service lines and helped deliver an Agile patching tool for the Microsoft account.

2012 – 2014SymantecTechnical Support EngineerSupported enterprise infrastructure and users, developing a foundation in virtualisation, incident handling and technical problem solving.

Infrastructure operations

Supported virtual infrastructure across Hyper-V, VMware, vSphere, vCenter, VSS and NetBackup environments.
Managed requests, incidents and changes against agreed service levels, including remote server administration and technical documentation.
Handled virtual-to-virtual and virtual-to-physical Windows server migrations using conversion tools.

Technical knowledge and recognition

Trained support teams on operating-system, VSS and Hyper-V issues and shared practical fixes across the wider team.
Supported more than 10,000 end users with 90% reported satisfaction and received a VSS Expert Award for technical expertise.

2008 – 2012ConvergysFloor Technical LeaderProgressed into floor leadership, combining technical coaching with process and service quality improvement.

Technical coaching

Mentored 80+ new hires and trained technical staff on Hyper-V, clustering, Windows boot processes, patching, storage and networking.
Used employee performance reviews to tailor coaching and help engineers build stronger troubleshooting skills.

Process and service quality

Prepared SOPs, reviewed caseload and customer-satisfaction trends, and used the findings to improve day-to-day service quality.
Reached a 93% operational KPI achievement rate and earned recognition through multiple awards.

2006 – 2007Infosys BPOTechnical Support OfficerBuilt an early foundation in structured troubleshooting, customer communication and dependable technical support.

Technical support foundation

Supported British wholesale telecom clients, building disciplined troubleshooting and customer communication skills.
Completed specialist DSLAM/TAM training and contributed to a 10% improvement in operational KPIs.
Earned kudos and recommendations from team managers.

05 / CORE STRENGTHS

Strategy with operating depth.

A practical mix of leadership, delivery discipline and technology fluency.

IT strategy & governance

Roadmaps, budget stewardship, stakeholder alignment and accountable execution.

Infrastructure & operations

APAC field IT, end user computing, service levels and 24/7 delivery.

GCC setup & scale

Operating models, insourcing, hiring and maturity of internal capability.

PMO & transformation

Regional programs, workplace migrations, change management and vendor delivery.

ServiceNow & ITSM

Centers of Excellence, CMDB quality, process improvement and service experience.

Automation & insight

Power Platform, Power BI and AI assisted operations applied to known needs.

Working toolkit

ServiceNow · Microsoft 365 · Intune · Power Platform · Power BI · Azure DevOps · ITIL · SAFe

06 / CERTIFICATIONS & LEARNING

Curiosity backed by the work.

Selected credentials and course completions, from leadership and modern tools to the technical foundations behind them.

Coaching & leadership2026

Certificates are shown as issued. Course completions and historical credentials are labelled accordingly.

07 / WHAT’S NEXT

Open to the right leadership challenge.

I’m exploring senior IT leadership opportunities and welcome introductions through your organisation or network.

Discuss an opportunity

Target roles

Director / Senior Director / VP
IT Head / Technology Head
Infrastructure & Operations Leadership
PMO / Transformation Leadership
GCC Setup, Scale & Maturity
IT Strategy & Service Delivery

Preferred locationsPune · Bengaluru · HyderabadOpen to relocation for the right opportunity

08 / GET IN TOUCH

Let’s talk about what’s possible.

Hiring for a senior technology leader, planning a transformation, or making an introduction? Send a note and I’ll take it from there.

mr.debanjan@gmail.com Connect on LinkedIn

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